Chief Executive Officer of United Airlines Oscar Munoz introduces a new international business class dubbed United Polaris in New York, U.S. June 2, 2016. REUTERS/Lucas Jackson – RTX2FDLK
April 21, 2017
By Alana Wise
NEW YORK (Reuters) – United Continental Holdings Inc
In a reversal of his earlier employment agreement, Munoz has opted to leave “future determinations related to the Chairman position to the discretion of the Board,” United said in a U.S. Securities and Exchange Commission filing.
The company also said it would revise its 2017 executive compensation to more directly tie incentives to improvements in customer satisfaction.
“United’s management and the Board take recent events extremely seriously, and are in the process of developing targeted compensation program design adjustments to ensure that employees’ incentive opportunities for 2017 are directly and meaningfully tied to progress in improving the customer experience,” the filing said.
Earlier this month, an elderly United passenger, Dr. David Dao, was dragged from his seat off a parked plane at Chicago’s O’Hare International Airport bound for Louisville, Kentucky, to make room for crew members.
The scene was captured on video by fellow passengers, showing Dao, 69, bloodied and disheveled in the incident. It sparked global outrage and calls from social media users in the United States, Vietnam and China to boycott the carrier.
(Reporting by Alana Wise; Editing by Richard Chang)